What is your return policy?
If there’s something wrong with your order (defective product, incorrect product received, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist.
Please do not return anything before we review the case. Our customer service team will review your request and will send further instructions. We reserve the right to reject any return request based on information received. Make sure to keep the original packaging and send us images for proof.
You will be responsible for paying the shipping cost to return your item. Original shipping charges are not refundable.
How do I cancel an order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is being prepared for shipment or has been shipped already. Unfortunately, after this time window, we will not be able to cancel the order and refund your money. There is no exception. We work very hard to ensure smooth process for our customers.